Privacy Policy
Effective date: January 3, 2026
Introduction
OptiReachMediaAI is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our AI voice and SMS services.
1. Information We Collect - When you call our AI voice agent or interact with our services, we may collect:
Phone Number: The mobile or landline number you used to contact us.
Transcript and Voice Data: Records of your conversation with our AI agent to fulfill your request.
Contact Information: Any name or details you voluntarily provide during the call.
2. How We Use Your Information - We use your information strictly to:
Process inbound inquiries via our AI voice agent.
Generate and send internal business notifications, transcripts, and lead alerts to our contracted clients (business owners/contractors) as part of our service delivery.
Improve our AI voice agent’s accuracy and performance.
3. SMS Consent and Messaging - OptiReachMediaAI provides automated SMS lead alerts to our business clients.
Consent: Business owners and contractors provide express consent to receive these messages during the onboarding and service agreement process.
Purpose: Messages are strictly operational, containing details from inbound calls handled by the AI agent to ensure timely lead follow-up.
Opt-Out: Clients can cancel the SMS alert service at any time by texting STOP to 669-204-8486.
Help: For assistance, reply HELP or contact [email protected].
Rates: Message and data rates may apply. Message frequency is determined by the volume of inbound calls to the client's assigned AI agent.
4. No Sharing of Personal Information - OptiReachMediaAI does not sell or share your personal information with third parties for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
5. Data Security - We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or mobile network is 100% secure.
6. Contact Us - If you have questions about this policy, please contact us at: OptiReachMediaAI 65 Washington PMB 191 Street Santa Clara, CA 95050 Email: [email protected] Phone: 669-204-8486
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